Refund policy

Returns and Exchanges

Can I get a refund on my purchase?

We want you to love your purchase and look fab too. We do not offer refunds on our products, but we’ll happily issue you with store credit within the first 14 days of receipt. Your item must be in its original sale condition. Products that have been used, untied, installed, washed, chemically processed, and/or tampered with are not eligible for store credit. If your order has been returned to sender and you no longer want it, you will not receive a refund, but we’ll issue you with store credit, minus the original shipping cost.

Can I get an exchange?

Sure thing, sister! So long as your item is in its original sale condition, we’re happy to exchange it within 14 days of receipt. Products that have been used, untied, installed, washed, chemically processed, and/or tampered with are not eligible for exchange. Issues concerning color variation are not considered valid reasons for an exchange. Embree Theory reserves the right decide whether an order is eligible for exchange, and to reject a previously-approved exchange request.

How does the exchange process work?

It’s super-simple, but you must first contact us to request an exchange. Products returned without prior approval are not eligible for exchange and will be returned to you. You are responsible for all shipping costs associated with an exchange unless we shipped out an incorrect item. Once your exchange request has been approved, we’ll send a follow-up email with details of the next steps.

What if I want to exchange for a product of a lower price?

You won’t lose out! We’ll issue the difference as store credit, after subtracting the shipping costs associated with your exchange.

And if I want to exchange for a more expensive product?

Don’t sweat it. We’ll email you an invoice for the difference, including the shipping cost associated with your exchange.