Shipping policy

Order Processing

We know you want fab hair and zero drama. So we take the utmost care when processing and shipping your order.

All orders are shipped out in 7-14 days. Orders for wigs from Embree Theory Wig Closet are shipped the same business day if placed by 11 a.m. FYI, weekends and holidays are not classed as business days.

Please note that shipping may be delayed if we need to clarify or verify your billing and shipping details.

We recommend ordering at least 3 weeks before a special event/occasion or hair appointment to allow for potential delays.

Embree Theory is not responsible for shipping delays or errors that are out of our control. Route Package Protection insures the cost of your order if it’s lost, stolen, or damaged. Claims can be made for 30 days from the shipping date.

Shipping Information

Shipping times are estimates, based on there being no delays with the courier.

If you need additional status updates on your order or want to reschedule your delivery after an attempt has been made, please contact USPS or FedEx directly.

USPS U.S. Domestic Orders

For orders placed within the United States, we primarily use USPS Priority Mail. We charge a varying rate based on the shipping destination on all orders. Orders shipping to PO Boxes and APO/FPO/DPO addresses must be shipped via USPS Priority Mail.

We encourage you to allow ample time for delivery in case of unplanned delays (including inclement weather, holidays, natural disasters, or courier delays).

All packages require a signature on delivery. If you won’t be available to sign for your package, please contact USPS directly to either reschedule the delivery or arrange collection. Abandoned and refused packages will not be refunded. Packages returned to sender due to inability to sign or collect from the post office will incur additional shipping charges.

It’s the buyer’s responsibility to enter the shipping address correctly. Once your order has shipped, we’re unable to make any changes to the shipping address provided. All orders placed on a federal or national holiday will be processed the next business day.

FedEx Standard Overnight

FedEx Standard Overnight shipping offers next business day delivery by 8 p.m. Saturday/ Sunday delivery is not available with this shipping option. FedEx Standard Overnight will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses.

For orders placed Monday-Friday before 11 a.m. EST: if FedEx Standard Overnight is selected, orders will be processed and shipped out the same day. If FedEx Standard Overnight is selected before 11 a.m. EST on Friday, orders will be delivered on Monday. If FedEx Standard Overnight is selected after 11 a.m. EST or on Saturday/Sunday, orders will be processed and shipped out on Monday to be delivered on Tuesday.

All orders placed on a federal or national holiday will be processed the next business day.

All packages require a signature on delivery. If you won’t be available to sign for your package, please contact FedEx directly to either reschedule the delivery or arrange collection.

FedEx 2Day

FedEx 2Day offers 2 business day delivery by 8 p.m. Saturday/Sunday delivery is not available with this shipping option. FedEx 2Day will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses.

For orders placed Monday-Friday before 11 a.m. EST: if FedEx 2Day is selected, orders will be processed and shipped out the same day. If FedEx 2Day is selected before 11 a.m. EST on Friday, orders will be delivered on Tuesday. If FedEx 2Day is selected after 11 a.m. EST or on Saturday/Sunday, orders will be processed and shipped out on Monday to be delivered on Wednesday.

All orders placed on a federal or national holiday will be processed the next business day.

All packages require a signature on delivery. If you won’t be available to sign for your package, please contact FedEx directly to either reschedule the delivery or arrange collection.

FedEx International Economy

All FedEx International Economy orders require a signature to be released to the recipient. The customer is responsible for paying all duties/taxes on delivery. 

FedEx International Economy offers (approximately) 3-5 business day delivery to most international addresses (where the service is available). Saturday/Sunday delivery is not available with this shipping option. FedEx International Economy will not deliver to PO Boxes or APO/FPO/DPO addresses.

All orders placed on a federal or national holiday will be processed the next business day.

Note: orders shipped outside of the U.S. are subject to customs fees or duties. The fees are not included in the price of the goods you purchase from our website or in the shipping costs and are solely your responsibility. If fees are not paid, your package will be subject to holding and potentially being returned to sender. Please consult your local customs agency for more information prior to ordering.

Some shipments may be delayed due to the customs clearance process. We encourage you to allow ample time for delivery in case of unplanned delays (including inclement weather, holidays, natural disasters, slow-to-ship rates in your country, or courier delays). It is your responsibility to enter the correct shipping address when ordering.

All packages require a signature on delivery. If you won’t be available to sign for your package, please contact FedEx directly to either reschedule the delivery or arrange collection.

USPS Priority Mail for APO/FPO/DPO Orders

We ship to our military service members and diplomatic personnel overseas. The shipping rate varies according to the shipping destination.

There are specific guidelines to follow when filling out the address field. You must type out the service member’s full name in the address field. Include the unit and APO/FPO/DPO

(Air/Army Post Office™, Fleet Post Office, or DiplomaHc Post Office) address with the 9-digit ZIP Code™ if one is assigned.

Example:

CPT JANE DOE

UNIT 2133 BOX 4583

APO AP 76821-3157